This Article concerns features available in the following applications: PDF Pro; PDF Creator; PDF Reader; PDF Writer; PDF Editor
You might have bought a new computer, upgraded hardware within your existing computer, or simply needed to reformat.
By default, a license key for the software is meant to work on a single computer. In order to transfer the license key to a new computer, our customer support team will first need to reset the license key. As such please follow these steps in order to transfer PDF Pro to a new computer:
Step 1: If possible, please uninstall the application from your old computer
Step 2: Contact customer support and ask them to reset your license key
Step 3: reinstall the application on the new computer and use the same license key.
Please submit a ticket if you are having any licensing issues, we should be able to resolve your request within 24 hours.