What do I do if my license key stops working?

This Article concerns features available in the following applications: PDF Pro; PDF Creator; PDF Reader; PDF Writer; PDF Editor


We have recently changed the way our licensing is generated and activated. Before it was more common than it is now that a customer’s license key would stop working.


If you need to change computers, please uninstall the application from the first computer and contact customer support. We will be able to reset your license key so that you can activate it again on a new computer.


If you have any issues with your license key, please contact customer support and we will be happy to help!

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